T&Cs, Privacy Policy

The Cotswold Cider Company Ltd

Terms and Conditions

1. Ordering -

1.1 Age Restriction - by placing an order you confirm that you are at least 18 years of age. We reserve the right to cancel any orders where we are unsure of this.

1.2 Order Confirmation - you are deemed to have placed an order with us only when payment has been accepted by us. We will send you an order acknowledgement to confirm your order and acceptance of valid payment.

1.3 Minimum purchase - our minimum purchase online is 4 bottles; the minimum purchase does not apply to our merchandise and draught ciders.

1.4 We may refuse to accept an order:

  1. where goods are not available;
  2. where we cannot obtain authorisation of your payment;
  3. where there is insufficient identification provided;
  4. if there has been a pricing or product description error.

2.0 Delivery -

2.1 You will be required to sign for the parcel and show identification if necessary. If not available when the package is delivered our courier will leave their contact details. It will then be your responsibility to re-arrange delivery, or to collect the package from their depot.

2.3 Our UK delivery is within 7 working days by courier from orders being placed.

2.4 The Cotswold Cider Company Ltd accepts no responsibility for failure to deliver due to circumstances beyond our control.

3.0 Pricing -

3.1 All prices are quoted in Pounds Sterling inclusive of V.A.T at the current rate. We reserve the right to change prices without notice.

4.0 Returns -

4.1 We will provide a full refund or replacement for any ciders, or merchandise damaged in transit subject to confirmation of damage.

4.2 Where a product is deemed faulty we will offer a full refund or replacement at the earliest convenience. We may require faulty products to be returned to us.

5.0 Cancellations and complaints -

5.1 You may cancel your order at any time up to 14 working days after delivery by email to info@www.cotswoldciderco.comco.com. . Should you decide to cancel, all charges will be fully refunded as soon as the goods are returned in merchantable condition.

5.2 In the event of a complaint please contact us - email info@www.cotswoldciderco.comco.com giving as much detail as possible. All complaints will be acknowledged within 2 working days and you should expect full resolution within 5 working days.

6.0 Correspondence -

Please address all correspondence to the details below

Contact details

The Cotswold Cider Company Ltd

54 Coleshill, Oxfordshire, SN6 7PT

Tel 07979 957136

info@www.cotswoldciderco.comco.com

Company registration number 07102927

VAT number 195157481

AWRS # XSAW00000104109

7.0 License & Intellectual rights -

7.1 All copy right and other intellectual property rights unless stated contained on this website including all graphics, images and copy remains the property of The Cotswold Cider Co and licensors. As such cannot be used without the express permission of The Cotswold Cider Co.

8.0 License & Intellectual rights -

We are committed to ensuring that your privacy is protected and we abide fully with the terms and conditions of The Data Protection Act 1998. We hold your personal details on a secure database and only allow access to those individuals who take your order. By ordering online you give us your consent to use your personal details for processing your order and payment, market research, and fraud detection. We will not sell, distribute or release your personal information to any third parties unless we have your permission or are required by law.

Payment, Delivery and Returns

Payment Methods

We accept payment by credit cards and debit cards for online purchases only.

To guarantee efficient and secure payments online we use the payment system Sage Pay. This system accepts all major credit and debit cards and ensures all details are kept safe.

Carriage and Delivery

Costs for deliveries are additional to the price of the product. Despatch will normally be within 24/48 hours and so should be delivered within 7 working days to UK mainland addresses only (excluding Highlands and Islands, Isle of Man, Isle of White, Isles of Scilly, and Northern Ireland) on all products that are in stock. Other UK addresses, please contact us for a quote. We can only deliver to the UK. Parcels must be signed for by someone over 18.

Refunds & Returns

In the unlikely event that your order was damaged in transit we will happy offer a refund or replacement. Please email us at info@www.cotswoldciderco.comco.com and we'll do our best to resolve the problem as quickly as possible. Please contact us before returning any goods.

Privacy Policy

This privacy policy sets out how The Cotswold Cider Company Ltd uses and protects any information that you The Cotswold Cider Company Ltd when you use this website or subscribe to our mailing list.

The Cotswold Cider Co. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Cotswold Cider Co may change this policy from time to time by updating the page and you should check to ensure you are happy with the changes. This policy is effective from 18 May 2018.

What we collect

We collect the following information if you make an online shop purchase:

1. Name, contact information including address and email and phone number.

2. Card number for order processing  which is passed to the payment processor, SagePay/Elavon. We do not store these details.

3. We collect the following information if you sign up to our newsletter: Name, contact information including email address.

What we do with information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Supplying you cider order, payment processing, fraud detection

2. We send emails about new products, Cotswold Cider Co news or other information which we think you may find interesting using the email address you have provided.

3. At any time you can opt not to receive information from us by contacting info@cotswoldciderco.com. Thank you!

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